Errors with DHL Express shipments

No. Error text Cause/Remedy
0 The selected service is not a valid DHL Express service (no product code/DOC indicator assigned)! Enter a valid DHL Express service
111 ... Datatype error: In element'CompanyName' : Value '' with length '0' is less than minimum length facet of '2'... at ... Enter the recipient's company name in the extended attributes in the"Recipient company" field (CEP recipient company), at least 2 characters
111 ... Datatype error: In element'PersonName' : Value '...' with length '...' is less than minimum length facet of '2'... at ... The recipient name entered is too short!
Enter the name of the recipient (person) in the"Name" field, at least 2 characters, maximum 35 characters.

or

The sender name entered is too short or empty!
Enter a name for the sender.
111 ... Datatype error: In element'PersonName' : Value '...' with length '...' exceeds maximum length facet of '35'... at ... The recipient name entered is too long!
Enter the name of the recipient (person) in the"Name" field, at least 2 characters, maximum 35 characters.
111 ... Datatype error: In element'GlobalProductCode' : Value '' with length '0' is less than minimum length facet of '1'... at ... Enter a valid DHL Express service
111 ... Datatype error: In element'PhoneNumber' : Value '' does not match regular expression facet '.*[^\s].*'... at ... The recipient 's or sender 's telephone number is missing (empty).
Make sure that a telephone number is stored for the selected cost unit or sender.
Enter the telephone number of the recipient in the extended attributes in the field"Receiver phonenumber" (KEP Receiver phone number)"
111 .. Datatype error: In element'Width' : ... is out of bounds
.. Datatype error: In element'Height' : ... is out of bounds
.. Datatype error: In element'Depth' : ... is out of bounds		 Enter a valid value (>=1) in the extended attributes in the corresponding field
Package width [cm]
Package height/thickness [cm]
Package length [cm]
111 .. Datatype error: In element 'ShipmentRequest/ExportDeclaration/ExportLineItem[0]/Value' : '0.00' value is less than minInclusive Enter a valid value in the extended attributes in the Declared value of goods field
151 Consignee segment City Mandatory Required error Enter a complete/valid recipient address (zip code, town/city)
151 Shipper segment Contact segment Phone Number Mandatory Required error The selected sender does not have a telephone number.
152 Consignee segment Address Line 1 Conditional Required Error Enter a complete/valid recipient address (street)
152 Shipment Details segment ContentsConditional Required Error Enter a description of the shipment in the extended attributes in the"CEP Shipment contents/description" field
152 Piece segment Width Conditional Required Error
Piece segment Height Conditional Required Error
Piece segment Depth Conditional Required Error		 If one dimension of the shipment is recorded, all other dimensions must also be recorded with valid values.
Enter valid values (>=1) in the extended attributes in the corresponding field:
Parcel width [cm]
Package height/thickness [cm]
Package length [cm]
154
154		 Shipment Details segment Weight Total field value is invalid
Piece segment Weight field value is invalid		 Record the weight of the shipment
157 Consignee segment Contact segment Email Format Error The email address entered in the Receiver email address field is invalid.
Enter a valid value or delete it (then no notification will be sent to the recipient).
340015 The declared value is missing. Enter the value of the goods in theCEP Declared value field
420504 The origin location is invalid. Please check the data. The address of the sender entered is invalid.
Enter a correct address
420505 The destination location is invalid. Please check the data. The address of the entered recipient is invalid.
Enter a correct address
DCT_0001 The requested Global Product Code X and Local Product Code X is not available between this origin and destination. Please make sure data entered is valid before proceeding or contact our customer service. The selected service is not available for delivery from the sender to the recipient with the recorded consignment data (additional service / weight / dimensions / ...).
Enter the shipment data correctly.
SV011a Cannot determine destination service. Please check recipient information or complete a manual airwaybill. For pickup assistance call DHL customer services. The selected service/additional service is not available for the recipient address (country) .
Correct the service and/or the recipient address.
The selected service may not be available for the configured DHL Express account. In this case, contact DHL Express support.

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Switzerland		 support
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