Error with DHL Express shipments

No. Error text Cause/Remedy
0 The selected service is not a valid DHL Express service (no Product-Code/DOC-Indicator assigned)! Enter a valid DHL Express service
111 ... Datatype error: In element'CompanyName' : Value '' with length '0' is less than minimum length facet of '2'... at ... Enter the company name of the recipient in the extended attributes in the field"Receiver company" (KEP Receiver company), at least 2 characters.
111 ... Datatype error: In element'PersonName' : Value '...' with length '...' is less than minimum length facet of '2'... at ... The recipient name entered is too short!
Enter the name of the recipient (person) in the"Name" field, at least 2 characters, maximum 35 characters. characters.

or

The entered sender name is too short or empty!
Enter a name for the sender.
111 ... Datatype error: In element'PersonName' : Value '...' with length '...' exceeds maximum length facet of '35'.. at ... The recipient name entered is too long!
Enter the name of the recipient (person) in the"Name" field, at least 2 characters, maximum 35 characters.
111 ... Datatype error: In element'GlobalProductCode' : Value '' with length '0' is less than minimum length facet of '1'... at ... Enter a valid DHL Express service
111 ... Datatype error: In element'PhoneNumber' : Value '' does not match regular expression facet '.*[^\s].*'.. at ... The phone number of the recipient or the sender is missing (empty).
Make sure that a telephone number is stored for the selected cost unit or sender.
Enter the phone number of the recipient in the extended attributes in the field" KEP Receiverphone number".
111 .. Datatype error: In element'Width' : ... is out of bounds
.. Datatype error: In element'Height' : ... is out of bounds
.. Datatype error: In element'Depth' : ... is out of bounds		 Enter a valid value (>=1) in the extended attributes in the corresponding field
Package width [cm]
Package Height/Thickness [cm]
Package length [cm]
151 Consignee segment City Mandatory Required error Enter a complete/valid recipient address (postcode, town/village)
151 Shipper segment Contact segment Phone Number Mandatory Required error The selected sender does not have a phone number.
152 Consignee segment Address Line 1 Conditional Required Error Enter a complete/valid recipient address (street)
152 Shipment Details segment Contents Conditional Required Error Enter a description of the shipment in the extended attributes in the field"KEP Shipment contents/description".
152 Piece segment Width Conditional Required Error
Piece segment Height Conditional Required Error
Piece segment Depth Conditional Required Error		 If one dimension of the shipment is recorded, all other dimensions must also be recorded with valid values.
Enter valid values (>=1) in the extended attributes in the corresponding field:
Package Width [cm]
Package height/thickness [cm]
Package length [cm]
154
154		 Shipment Details segment Weight Total field value is invalid
Piece segment Weight field value is invalid		 Record the weight of the shipment
157 Consignee segment Contact segment Email Format Error The address specified in the Receiver EMail-Address is invalid. is invalid.
Enter a valid value or delete it (then no notification will be sent to the recipient).
340015 The declared value is missing. Enter the value of the goods in the CEP Declared value
420504 The origin location is invalid. Please check the data. The address of the registered sender is invalid.
Enter a correct address
420505 The destination location is invalid. Please check the data. The address of the recipient entered is invalid.
Enter a correct address
DCT_0001 The requested Global Product Code X and Local Product Code X is not available between this origin and destination. Please make sure data entered is valid before proceeding or contact our customer service. The selected service is not available for delivery with the entered shipment data (additional service / weight / dimensions / ...). from the sender to the recipient.
Enter the shipment data correctly.
SV011a Cannot determine destination service. Please check recipient information or complete a manual airwaybill. For pickup assistance call DHL customer services. The selected service/additional service is not available for the recipient address (country) .
Correct the service and/or the recipient address.
The selected service may not be available for the configured DHL Express account. In this case contact the support of DHL Express.

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Switzerland		 Support
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